Last updated 14 July 2026

Terms of sale and use

These terms apply to purchases and use of products supplied by Create Great Events Ltd, a company registered in England and Wales under company number 16936393, with registered office at 16 St. Audreys Close, Hatfield, United Kingdom, AL10 8UW.

Orders and payment

Your order is an offer to buy the selected product. A contract is formed when payment is confirmed and we accept the order. Prices and the final currency are shown before payment. Payments are processed by Stripe or Paystack. We may refuse or refund an order affected by an obvious pricing error, suspected fraud, unavailable stock or a location we cannot serve.

Digital products and access

Digital access is personal to the purchaser or licensed team and may not be shared, resold, copied, scraped, redistributed or used to create a competing product. Links inside the reader may remain interactive. We may use technical controls to protect the work and may suspend access where we reasonably believe these terms have been breached.

Where you expressly request immediate digital supply during the cancellation period, you acknowledge that your statutory cancellation right may be lost once supply begins. This does not affect rights relating to faulty or misdescribed digital content.

Physical products, delivery and returns

Estimated fulfilment times are guidance and may vary by destination. Delivery charges and available locations are confirmed before payment. Our products are intellectual and distributed in print and in digital forms, for this reason we do not process refunds.

Team and bulk orders

Team orders require at least five copies. Available quantities, prices and promotion codes are shown at checkout. A promotion code must be valid for the selected product and order and cannot be exchanged for cash. A digital team purchase grants access only for the number of licensed users purchased; we may contact the buyer to arrange member access.

Donations

Donations support our work to extend practical event knowledge to organisers. They are voluntary, do not purchase a product or ownership interest, and are generally non-refundable except where required by law or where a payment was made in error and we agree to reverse it.

Intellectual property

The website, book, reader, templates, brand and associated content are owned by or licensed to Create Great Events Ltd. Purchase gives you a limited right to use the product; ownership of intellectual property does not transfer.

Liability

The book provides practical educational information, not legal, financial, health or other regulated professional advice. Nothing excludes liability that cannot lawfully be excluded, including liability for death or personal injury caused by negligence, fraud, or your statutory consumer rights. Subject to that, we are not responsible for indirect business losses or outcomes that depend on decisions outside our reasonable control.

General

If part of these terms is unenforceable, the remainder continues. Delay in enforcing a right is not a waiver. These terms are governed by the laws of England and Wales; consumers may also have rights to bring proceedings where they live. Contact hello@creategreatevents.com with order or legal questions.